Returns & Exchanges Policy
All products are made to order and fulfilled by Printful.
We accept returns for items that are misprinted, defective, or damaged.
Please contact us within 28 days of receiving your item, and include clear photos. We will replace the item at no cost if it’s a production issue.
We do not accept returns for incorrect size, change of mind, or buyer error.
Please check our sizing guide before ordering. Since each item is custom-made, we cannot restock returned goods.
UK & EU Buyers:
The 14-day right to withdraw does not apply to custom-made products under UK and EU law, unless the item is faulty.
How to report an issue:
Email contact@hoodiehaus.co.uk with your order number and issue details. We’ll respond within 2 business days.